Contact Us

Our Relationship Managers are highly-experienced and happy to offer assistance with everything from bank changes to setting up email marketing campaigns.

800-326-9897

Monday - Friday, 9:00am - 6:00pm EST

150 Motor Parkway Suite 401

Hauppauge, NY 11788

Email: [email protected]

Schedule a Conversation

Let's Talk About Your Business

Whether you need help with your account, want to explore better rates, or are looking for smarter ways to improve how you get paid, we’re here for you.

At DIRECTPAY, you’re not routed through endless menus or left waiting on generic responses. You’ll connect with a real person who understands your business, your setup and what you’re trying to achieve.

If you have something you'd like to discuss, use this form to book a time that works for you and connect directly with a DIRECTPAY representative.

We’ll take the time to understand your business, answer your questions, and help you move forward with clarity and confidence.

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Connect with the Best Team Member

Reference this list for direct assistance with your specific request.

Account Support
Get help with your current account, transactions, or any questions that come up along the way.

Rate & Setup Review
Not sure if you’re getting the best rates or setup? We’ll take a look and show you where you can improve.

Merchant Account Questions
Thinking about getting started? We’ll walk you through the process and what to expect—clearly and honestly.

Strategy & Tech Guidance
From checkout optimization to automation and tools like APEX, we’ll help you build a system that works better for your business.

Marketing, Promotions & Partnerships
Get support promoting your latest campaigns, launches, or events—and tap into our network of industry leaders for potential JV and collaboration opportunities.

At DIRECTPAY, we believe how you get paid is just as important as what you sell. That’s why we go beyond basic payment processing to create seamless, secure, and strategic revenue systems. From merchant accounts to automation tools and expert support, our mission is to help your business run smoother, scale faster and get paid with confidence.