Company Overview

You’ve closed the sale – now it’s time to get paid. The transaction should be seamless and hassle-free for you and your client. Rest easy knowing your money gets where it belongs with the industry-trusted payment processor.

How We Got Here

Our Story

DIRECTPAY was founded in 1997 with a clear and compelling mission.

At the time, coaches, speakers, trainers, and consultants - people dedicated to transforming lives- were struggling with something surprisingly fundamental: getting approved to accept credit cards. Traditional banks didn’t understand their business models. They saw them as high-risk, unpredictable, and difficult to categorize. And too often, they said no.

But where others saw uncertainty, our founder, James Komosinski, saw potential.

He believed deeply in the power of coaching and personal development to change lives, businesses, and communities. And he knew these entrepreneurs deserved more than outdated systems and limited access - they deserved advocates.

So he set out to build something different.

By developing strong, strategic relationships with banks, James created a pathway for service-based businesses to get approved for secure, custom-built merchant accounts -solutions designed specifically for the way they operate, grow, and serve.

What started as a solution quickly became a movement.

Over the years, DIRECTPAY has partnered with leading organizations like the International Coaching Federation and the National Speakers Association, while supporting some of the most recognized names in personal and professional development. Along the way, we’ve become the trusted payment processor for thousands of business owners who are building impactful, purpose-driven brands.

But for us, it has never been just about processing payments.

It’s about supporting the people behind them.

We are proud to serve a community of creative, motivated, and deeply inspirational entrepreneurs, people who are not only building businesses, but shaping lives. Our mission continues to center around helping them create sustainable success through optimized checkout experiences, secure systems, and reliable, automated cash flow.

And perhaps most importantly, we’ve built more than a platform—we’ve built a community.

A place where partnerships are formed, connections are made, and members are not only supported by us but by each other. We actively promote, collaborate with, and champion the people we serve, because we believe success grows faster and goes further when it’s shared.

10^th

Experience

Our Approach

Turn Every Payment Into a Premium Experience

We Automate How Money Moves Through Your Business

Getting paid shouldn’t require manual follow-ups, spreadsheets, or extra admin time.DIRECTPAY streamlines your entire payment flow—from invoices to approvals to deposits—so revenue moves faster and more predictably.

Set up automated payments, recurring billing, and seamless checkout experiences that work in the background while you focus on growth.

We Support Your Like a Partner, Not a Platform

When something involves your revenue, you shouldn’t be stuck talking to a chatbot or digging through help docs.

Every DIRECTPAY client is supported by a dedicated Relationship Manager who understands your business, your setup, and your goals—so you get real answers, fast.

And when you need it, our training, resources, and expert guidance help you continuously improve how you sell and get paid.

We Help You Build a More Professional, Trustworthy Brand

Your payment experience is part of your brand.

With DIRECTPAY, your clients see your business—not a third-party processor—at every step of the transaction. From branded invoices to seamless checkout, everything is designed to reinforce your credibility and create a smooth, high-end buying experience.

We Help You Get Approved - and Stay Processing

Getting a merchant account shouldn’t feel like jumping through hoops. We work with a wide range of businesses—including those that are often flagged or declined elsewhere—to help you get approved and set up for long-term success.

More importantly, we help you avoid the issues that cause disruptions later—so your revenue keeps flowing without interruptions. Your own dedicated merchant account reduces the risk of sudden holds, freezes, or disruptions that can derail your business. We proactively monitor your account and guide you on best practices so your payments process smoothly—even during high-volume launches.

We Specialize in Businesses That Sell Expertise

We don’t just “support businesses”—we understand your business model.

DIRECTPAY works closely with coaches, speakers, consultants, other service-based entrepreneurs and unique business types generating high-value transactions, launches, and recurring revenue streams.

We’re trusted partners to communities like the International Coaching Federation and the National Speakers Association—because we understand how your offers, clients, and payment flows actually work.

We Focus on Revenue Performance—Not Just Transactions

Processing a payment is one thing. Optimizing how you get paid is another.

We help you identify hidden friction in your checkout, improve approval rates, and create payment experiences that support higher conversions and stronger cash flow.

Because in today’s market, it’s not just about getting paid—it’s about getting paid better.

We're Real People Who Care About Your Growth

Behind every account is a business owner with goals, pressure, and big plans.

We take the time to understand where you’re going—and help you build the systems to get there. No scripts. No runaround. Just a team that’s invested in your success for the long term.

Meet the Team

Neil Alcala

CEO

Fran Garavuso

Client Relations Manager

Jason Henke

Relationship Manager

Shea Kane

Marketing Director

Fred Schrager

Credit Manager

Lana Shelton

Client Relations Representative

Danielle Miranda

Accounting Manager

Aimee Nepomuceno

Client Relations Representative

Dana Schotter

Administrative Assistant

Robert Torres

IT Specialist

DIRECTPAY strives to create an inclusive environment for people of all backgrounds and experiences. We are committed to equity, inclusion and belonging, and seek to act in ways such that every individual, regardless of race, ethnicity, gender identity, sexual orientation, immigration status, religion, age, disability status, or financial means feels welcome, safe, respected and a valued part of our community.

"Over the years, my small, home-based business has grown to a multi-million dollar company. All along I've had the amazing privilege to work with DIRECTPAY. I've had some nightmare providers in the past, so I do not take this relationship lightly. Now we've made the Inc 500 Fastest Growing Companies in the US! What makes it go smoothly is the engine behind us: DIRECTPAY."

Lisa Sasevich

The Invisible Close

Testimonials

What Clients Are Saying

A community built on growth and results.

From first offers to six-figure milestones, we’ve supported entrepreneurs at every stage—including many of the most recognizable names in the coaching and speaking space.

Explore our testimonials to see the stories, growth, and results behind the names.

SEE MORE TESTIMONIALS

“Working with this team brought a fresh perspective to my content. Their ability to capture tone and emotion through words made a lasting impact on my readers. Each piece felt custom-built for my audience.”

Jenny

Blogger

At DIRECTPAY, we believe how you get paid is just as important as what you sell. That’s why we go beyond basic payment processing to create seamless, secure, and strategic revenue systems. From merchant accounts to automation tools and expert support, our mission is to help your business run smoother, scale faster and get paid with confidence.